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A while back I posted a warning here on the piracy involving J.H. Soft's theft of money.
JHSoft.com known for its SimpleDNS software.
Back in June of 2004 I personally placed an order for their software for a company that contracted me to set them up a website that once completed they would be able to control.
DNS not being an easy server to manage placed the SimpleDNS package as the best solution.
The order was process online using a credit card.
Confirmation was received.
A copy of the transaction was saved.
The software itself is freely downloadable but must be registered.
Registration is supposedly done after payment is made and a password/code is sent via e-mail.
I waited several days and received no response.
I attempted to call the company (intentionally logged on a cell phone) and got no response.
After several days of calls, message/automated responders not working, and e-mail not responded, I contacted the Better Business Bureau.
I learned that the BBB had in fact several such similar complaints recently filed.
I contacted the online processing service and requested a stop of payment.
I then made the post here.
While disgruntled, I thought the matter was over... and set up BIND9... ewe.
Then in February of 2005 my client contacted me to review a billing statement.
This statement included a charge of $89 from JH Soft!
I instructed the client to contact their credit card company and see what could be done at that time.
Do to the immense efficiency of the credit bureau, the client received a reply today... more then a month later.
The short of a lengthy letter is that JH Soft processed the order and did not deliver on services paid.
They then held the account in holding and did not submit it to their bank, thus making appear the transaction was not completed.
Since their was no transaction, the processing company had nothing to do... which apparently also included not telling the client.
JH Soft held the order for a length of time that exceeds the credit bureaus allowed intervention period and then finished the transaction.
This represents a new form of credit card theft that does not have present laws.
As such, nothing can be done at this time, but the case will be sent to a collections agency and when the law goes into effect, this will become one of the first cases processed.
Because of this, I am personally warning everyone about JH Soft, and this sort of theft as well as the current lack of action involved.
The Snail of SnailSoft
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