|
Microsoft's Unofficial Recall of Opitical Mice |
|
|
Microsoft Optical Mouse Owner:
As you are aware, Microsoft® mouse products enjoy a reputation for dependability and reliability backed by one of the best Limited Warranty offers in the industry. Microsoft has received reports that a small percentage of IntelliMouse® Explorer, IntelliMouse Optical and Wheel Mouse Optical mouse products have stopped working or have begun to work intermittently after a period of normal use. Symptoms of this condition may include the cursor not moving, mouse buttons not responding or the red tail-light not illuminating. It is also possible that this condition may cause the computer or an open program to stop responding (hang) during or immediately following mouse movements. (If your computer stops responding or hangs without moving the mouse, this is unrelated to the condition described herein.)
If you live in the United States, and your IntelliMouse Explorer, IntelliMouse Optical or Wheel Mouse Optical should stop working or begin to work intermittently after normal use, Microsoft will replace the mouse free of charge under the terms of the product’s Limited Warranty. If your mouse is now outside the Limited Warranty Period but stopped working within the Limited Warranty Period, Microsoft will still replace it free of charge, provided that you send in the coupon below and required proof of purchase within 90 days from the date of this notice. If your Limited Warranty Period has expired, Microsoft will extend it for 90 days from the date of this notice. If you have previously contacted Microsoft Product Support with regard to your mouse and are no longer eligible for no-charge personal support, Microsoft will waive any fee for paid personal support related to this condition. To receive your replacement mouse, if your current mouse is not working properly:
Print and fill out a coupon (downloadable below) with your name, address, phone number and Product ID number printed on the bottom of your mouse.
1. Enclose proof of purchase. The eligible forms of proof of purchase include:
2. A copy of your store receipt. Please write the Product ID number on the receipt.
3. A copy of your credit card receipt or monthly statement. Please write the Product ID number on the receipt or statement.
4. The original label from your box containing the bar code. Cut it from the box and enclose it. Please write the Product ID number on it.
5. A photocopy of the bottom of your mouse showing the Product ID number. If the Product ID number is not clearly legible, please write in on the copy.
You only need to send one of these forms of proof of purchase. You do not have to buy a new Microsoft optical mouse. Microsoft will send you a new optical mouse if you have a qualifying product.
Note: You will need to download the free Adobe Acrobat Readerin order to view and print the coupon.
Download Coupon
Microsoft Replacement Optical Mouse Coupon
Mail the filled out coupon and your proof of purchase to:
Microsoft
P.O. Box 5237
Clifton, New Jersey 07015-5237
If you have questions, you may call 866-542-3065.
Other links
Link to actual Microsoft letter
Link to forum discussion on topic
"
|
|
|
 |
| "Microsoft's Unofficial Recall of Opitical Mice" | Login/Create an Account | 3 comments | Search |
|
| | The comments are owned by the poster. We aren't responsible for their content. |
|
|
|
No Comments Allowed for Anonymous, please register |
|
| |
|
Login |
|
 |
|
|
|
|
· New User? · Click here to create a registered account.
|
|
|
Article Rating |
|
|
|
|
|
|
Average Score: 4
Votes: 3
|
|
|
