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DreamingFox
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Joined: Aug 29, 2004
Posts: 1067
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 Posted: Wed Jan 30, 2008 4:30 pm Post subject: installation problem |
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Hello,
A month or so ago we purchased AntiVir PE Premium for the six computers in our office. I had a problem with one of the computers that I haven't been able to resolve, and I'm hoping someone will be able to help.
When I try to install, I get this error message: "Setup has detected an already installed version of AntiVir. Please uninstall this version before starting setup again."
I have searched through Program Files, Application Data, Local Settings, and even the registry, and can find nothing to indicate that AntiVir was ever on that computer.
How can I get past this error?
Thanks.
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Cudni
Special Response Team
Joined: Dec 10, 2002
Posts: 3717
Location: Et In Arcadia ego
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| Posted: Wed Jan 30, 2008 7:43 pm Post subject: |
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empty contents of all temp folders. Use this util to remove the reference, if there, to Antivir
http://support.microsoft.com/kb/290301
Cudni
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Hecho en Mexico
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DreamingFox
Major
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Joined: Aug 29, 2004
Posts: 1067
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| Posted: Wed Jan 30, 2008 9:02 pm Post subject: |
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Hi Cudni,
We do try to keep temp folders emptied out, but I searched for and deleted the contents of everything I could. Some files refused to be deleted:
Perflib_Perfdata_7e4
ZLT048aa.TMP
ZLT048ae.TMP
~DF2F59.tmp
~D4fD03.tmp
Of the files I was able to delete, I didn't see anything that was clearly associated with AntiVir.
I'm still getting the error message.
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mrsugg
Special Response Team
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Joined: Aug 15, 2006
Posts: 2758
Location: Somewhere, over the rainbow...
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| Posted: Wed Jan 30, 2008 9:36 pm Post subject: |
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Try this to clean the temp files: CCleaner
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"We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness." -- Thomas Jefferson
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DreamingFox
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Joined: Aug 29, 2004
Posts: 1067
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| Posted: Wed Jan 30, 2008 10:49 pm Post subject: |
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We use CCleaner - it's set to run on boot...
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Cudni
Special Response Team
Joined: Dec 10, 2002
Posts: 3717
Location: Et In Arcadia ego
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| Posted: Thu Jan 31, 2008 11:38 am Post subject: |
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did you use MS util?
Cudni
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Hecho en Mexico
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DreamingFox
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Posts: 1067
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| Posted: Thu Jan 31, 2008 3:17 pm Post subject: |
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I found no reference to AntiVir in any of the temp folders.
However, I ran the utility, and it found no reference to AntiVir.
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Cudni
Special Response Team
Joined: Dec 10, 2002
Posts: 3717
Location: Et In Arcadia ego
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DreamingFox
Major
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Joined: Aug 29, 2004
Posts: 1067
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| Posted: Thu Jan 31, 2008 7:39 pm Post subject: |
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Cudni,
That thread proved very helpful. Nothing was working until I found a link to an official AntiVir uninstall program and registry cleaner. Those tools can be found here:
http://www.avira.com/en/support/av7_upgrade_tools.html
I never would have thought to look at upgrade tools...
After running these two program, the install proceeded without further problems.
Thanks for your help!
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