Hi, there, I recently upgraded to the 6 Mbps provided by AT&T and I am barely getting 3 to 4 Mbps. I had AT&T check their network and my DSL at home. The technician told me it was my computer. I have followed your malware removal instructions and run the CCleaner, Spybot and AVG Anti-Spyware Scans and removed/cleaned/quarantined as required. I also defragmented my system just in case, but my download speed is still the same - super slow. My CPU usage is on average 2% and I still have 22% memory unused. I have checked all my connections and wires on this end and everything seems to be a-okay.

Below is my hijackthis log and my AVG anti-spyware log. Please let me know if you need anything else to assist me in figuring out what could be causing this slow down.

Logfile of HijackThis v1.99.1
Scan saved at 9:39:03 PM, on 3/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O2 - BHO: AT&T Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: AT&T Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
O4 - HKLM\..\Run: [HelpCenter] C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe /P HelpCenter
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ISW.exe] "C:\Program Files\AT&T\Internet Security Wizard\ISW.exe" /AUTORUN
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: WkCalRem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141537918875
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://dell.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} (Sview Control) - https://chf.ilumin.com/svinstall/svinstall_a_green.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab
O16 - DPF: {EA7F451B-94DD-4009-A8BF-8F977B0B2696} - http://pbells.broadjump.com/wizlet/fpsinstall/static/controls/WebflowActiveXInstaller_4-2-0.cab
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 12:45:37 AM 3/15/2008

+ Scan result:



HKLM\SOFTWARE\Classes\CLSID\{166CDEFE-E88F-C410-5454-34602088172B} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{1D3E4E2E-E8BE-F392-C1A4-B33BB3205F18} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{6769CB49-248D-E08B-15E7-10A94D7C172A} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{80E8CD34-35DC-961E-EADE-11A17381D170} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{B12712D7-ACFD-449A-2E4E-B5894E2E6766} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{C0853BFB-0434-401E-E2E0-2034267C5FC8} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{F710B350-342B-CDD4-0BB3-EFD563F6AFF2} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKU\S-1-5-21-4210648754-3303354244-210437296-500\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Adware.Generic : Cleaned with backup (quarantined).
C:\Documents and Settings\Maria\Cookies\maria@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@ads.adbrite[1].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_ADDYNAMIX_1_.TXT -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@rotator.adjuggler[2].txt -> TrackingCookie.Adjuggler : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_ADMONITOR_3_.TXT -> TrackingCookie.Admonitor : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_ADSADMONITOR_1_.TXT -> TrackingCookie.Admonitor : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@advertising[2].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_BLUEMOUNTAIN_2_.TXT -> TrackingCookie.Bluemountain : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_CITIBRIDGETRACK_2_.TXT -> TrackingCookie.Bridgetrack : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_CLICKAGENTS_2_.TXT -> TrackingCookie.Clickagents : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_CLICKAGENTS_1_.TXT -> TrackingCookie.Clickagents : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_WWWCOMMISSION_JUNCT.TXT -> TrackingCookie.Commission-junction : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_DATACOREMETRICS_1_.TXT -> TrackingCookie.Coremetrics : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_ENGAGE_1_.TXT -> TrackingCookie.Engage : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_ADSENLIVEN_1_.TXT -> TrackingCookie.Enliven : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@e-2dj6wfkyqkdpgbq.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@e-2dj6wjlyujc5ahq.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@e-2dj6wjmykhczihq.stats.esomniture[2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_FASTCLICK_1_.TXT -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_FLYCAST_1_.TXT -> TrackingCookie.Flycast : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_FLYCAST_2_.TXT -> TrackingCookie.Flycast : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_FOCALINK_1_.TXT -> TrackingCookie.Focalink : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_FOCALINK_1_.TXT -> TrackingCookie.Focalink : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_ADSFORTUNECITY_1_.TXT -> TrackingCookie.Fortunecity : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_FORTUNECITY_1_.TXT -> TrackingCookie.Fortunecity : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@ehg-bellsouth.hitbox[1].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_ADSLINK4ADS_2_.TXT -> TrackingCookie.Link4ads : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_ADSLINK4ADS_1_.TXT -> TrackingCookie.Link4ads : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@sec1.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@server.iad.liveperson[1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@search.msn[2].txt -> TrackingCookie.Msn : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@stat.onestat[2].txt -> TrackingCookie.Onestat : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_GMPREFERENCES_1_.TXT -> TrackingCookie.Preferences : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_PREFERENCES_2_.TXT -> TrackingCookie.Preferences : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_GMPREFERENCES_1_.TXT -> TrackingCookie.Preferences : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_PREFERENCES_2_.TXT -> TrackingCookie.Preferences : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_WWWQKSRV_1_.TXT -> TrackingCookie.Qksrv : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_WWWQKSRV_1_.TXT -> TrackingCookie.Qksrv : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@edge.ru4[2].txt -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_RU4_2_.TXT -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@www.safer-networking[1].txt -> TrackingCookie.Safer-networking : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_TRACK_STAR_3_.TXT -> TrackingCookie.Track-star : Cleaned.
C:\Documents and Settings\Guest\Cookies\guest@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@m.webtrends[2].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@m.webtrends[3].txt -> TrackingCookie.Webtrends : Cleaned.
C:\Documents and Settings\Maria\Cookies\maria@statse.webtrendslive[2].txt -> TrackingCookie.Webtrendslive : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_STATSEWEBTRENDSLIVE.TXT -> TrackingCookie.Webtrendslive : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_STATSEWEBTRENDSLIVE_1.TXT -> TrackingCookie.Webtrendslive : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_X10_1_.TXT -> TrackingCookie.X10 : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\ANYUSER_X10_3_.TXT -> TrackingCookie.X10 : Cleaned.
C:\Documents and Settings\Maria\Desktop\mdlamas@earthlink.net\COOKIES\MARIA_X10_1_.TXT -> TrackingCookie.X10 : Cleaned.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP636\A0084299.exe -> Trojan.Small : Cleaned with backup (quarantined).


::Report end

FYI: I uninstalled AVG after running the scan and saving the report.

Your version of HijackThis is out-of-date. Please delete your old copy of HJT.

Please follow the instructions >>>HERE<<< at #5. Thanks.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

You're Ready for cleaning.

At CastleCops we screen all our HijackThis logs for errors, out-of-date versions, unupdated operating systems, omissions and P2P applications; getting you [READY] for cleaning by our 1st Responders and Security Experts. Now you wait for one of them to come help you.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi, there! I was wondering if or when I would get a reply. I've been using Mozilla Firefox since my post and it's been working fine, but would like to figure out what's wrong with my Internet Explorer. Should I just uninstall and re-install it? A simple "yes" would do. Let me know. Thanks!

Welcome to Castlecops!!!!

Sorry for the delay

If you still require help, please post a fresh Hijackthis log. Thanks.

_________________
Microsoft Valuable Professional--Consumer Security 2007-2009

http://geekfox26.blogspot.com/

Yes, please, I still require help. Here's my new Hijackthis log. Thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:37:58 PM, on 5/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Outlook Express\msimn.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O2 - BHO: AT&T Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: AT&T Toolbar - {4E7BD74F-2B8D-469E-8CBD-FD60BB9AAE2E} - C:\PROGRA~1\BLSTOO~1\BLSTOO~1.DLL
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe
O4 - HKLM\..\Run: [HelpCenter] C:\Program Files\Bellsouth\HelpCenter\bin\sprtcmd.exe /P HelpCenter
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ISW.exe] "C:\Program Files\AT&T\Internet Security Wizard\ISW.exe" /AUTORUN
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: WkCalRem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141537918875
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://dell.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} (Sview Control) - https://chf.ilumin.com/svinstall/svinstall_a_green.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,19/mcgdmgr.cab
O16 - DPF: {EA7F451B-94DD-4009-A8BF-8F977B0B2696} - http://pbells.broadjump.com/wizlet/fpsinstall/static/controls/WebflowActiveXInstaller_4-2-0.cab
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 9698 bytes

I don't see anything in your log. What is wrong?? Are you getting popups or is your system just slow?? Thanks.

_________________
Microsoft Valuable Professional--Consumer Security 2007-2009

http://geekfox26.blogspot.com/

Hi, my Internet Explorer is just very slow, so slow in fact that we had to stop using it. The AT&T tech guy who came to my house to test the line said it wasn't on their end that it was my computer. We stopped using IE and have been temporarily using Firefox, and that's been fine. Do you think I should uninstall IE and re-install it?

Your expert advice is greatly appreciated!

See if this makes a difference

Please download ATF Cleaner by Atribune.

This program is for XP, Windows 2000, and Vista

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click
• No at the prompt.

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
• NOTE: If you would like to keep your saved passwords, please click No at the prompt.

_________________
Microsoft Valuable Professional--Consumer Security 2007-2009

http://geekfox26.blogspot.com/

Hi, there, I will download and run the ATF Cleaner this weekend and will get back to you, although I think I already ran this Cleaner prior to posting my log but I guess it wouldn't hurt to do it again. Thank you!

Hi, I ran the Cleaner over the weekend and used IE but it didn't make a difference. IE still running very slow. Any other suggestions?

Thanks!