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jpcv
Cadet
Premium Member
Joined: Aug 16, 2007
Posts: 3
Location: USA
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 Posted: Wed Dec 12, 2007 3:19 pm Post subject: Premium access |
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Hi,
I'd like to know how long it will take to upgrade my account to premium after donating via PayPal?
Thanks
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Paul
CastleCops Founder
Joined: Feb 22, 2002
Posts: 27351
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jmw3
Cadet
Premium Member
Joined: Apr 21, 2008
Posts: 2
Location: Australia
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| Posted: Mon May 05, 2008 3:14 am Post subject: |
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Hello all
Nice to be here. Couldn't see the point of starting a new thread for the same topic, so I'm posting to this oldish one. Hope this is ok 
I signed up for the premium account on 21st April '08 & just wondering when my status might change. I can provide a receipt if required.
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pwillener
SRT Trainee
Premium Member
Joined: Apr 17, 2006
Posts: 1830
Location: Japan
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| Posted: Mon May 05, 2008 7:51 am Post subject: |
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Welcome to the CC Forum.
All account changes are processed manually, so it always depends on the busy-ness of Paul. A bit of patience is required sometimes.
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Paul
CastleCops Founder
Joined: Feb 22, 2002
Posts: 27351
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jmw3
Cadet
Premium Member
Joined: Apr 21, 2008
Posts: 2
Location: Australia
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| Posted: Thu May 08, 2008 10:25 am Post subject: |
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Thanks Paul
No rush. I was just curious.
Excellent site by the way. I'm currently training at MRU & this site is great for research.
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Dashwood2
Cadet
Joined: Jan 13, 2007
Posts: 3
Location: Uk
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| Posted: Sun Jun 15, 2008 11:00 am Post subject: |
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Hello, I thought this would be the most appropriate thread to enquire as to my account status.
I made a donation in Jan 2007 when I was helped by the good people on this site. Does this grant me Premium status, or do I need to make a donation through the specific "upgrade" link?
I am just re-discovering this forum after a period away and noticed that I couldn't access the Premium Chat topic on the forum.
Kind regards,
Dashwood2
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SDMM
Trooper
Premium Member
Joined: Sep 27, 2008
Posts: 24
Location: USA
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| Posted: Sat Oct 18, 2008 9:37 am Post subject: |
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I have paid for the "PREMIUM" through PayPal and yet I am still not "PREMIUM". It has been right at a month since I have paid and nothing yet.
_________________
Sub Dub Micromachine
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John B.
1st Responder
Joined: Dec 03, 2006
Posts: 829
Location: Netherlands
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| Posted: Sat Oct 18, 2008 2:23 pm Post subject: |
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Paul and Robin are in the in the middle of a move and we have heard nothing of the new owners of CastleCops yet, so I guess you will have to wait a (little or not little) longer.
_________________
Trained by MalWare Removal
Proud member of ASAP - Alliance of Security Analysis Professionals
Proud member of UNITE - Unified Network of Instructors and Trusted Eliminators
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SDMM
Trooper
Premium Member
Joined: Sep 27, 2008
Posts: 24
Location: USA
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| Posted: Thu Oct 30, 2008 6:48 am Post subject: Still not receiving what I have paid for |
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I still haven't been given the "PREMIUM" service that I have paid for. I find it very disturbing that I paid thru PayPal and the funds were withdrawn immediately, but then I have not received the service that I have paid. I understand that moving takes some time but this is abit too long. Over 30 days and still nothing!
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John B.
1st Responder
Joined: Dec 03, 2006
Posts: 829
Location: Netherlands
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| Posted: Thu Oct 30, 2008 3:38 pm Post subject: |
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You can PM, e-mail, call or send a letter to Robin as she is in control of CastleCops now, as far as we know, and see what reason she uses to keep people waiting so long. At least I am interested as well in what her reason is..
_________________
Trained by MalWare Removal
Proud member of ASAP - Alliance of Security Analysis Professionals
Proud member of UNITE - Unified Network of Instructors and Trusted Eliminators
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SDMM
Trooper
Premium Member
Joined: Sep 27, 2008
Posts: 24
Location: USA
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| Posted: Thu Oct 30, 2008 4:59 pm Post subject: Thank You |
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Who do I send a message to? Robin? I went to the profile but there is NO contact information.
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Mister2
SRT Team Lead
Premium Member
Joined: Oct 28, 2004
Posts: 7329
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| Posted: Thu Oct 30, 2008 6:52 pm Post subject: |
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Click the PM button in the link John posted above.
_________________
Never stop learning
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SDMM
Trooper
Premium Member
Joined: Sep 27, 2008
Posts: 24
Location: USA
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| Posted: Sun Nov 02, 2008 5:21 am Post subject: |
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I have sent a PM and no reply, I suppose this is just the way it will be.
_________________
Sub Dub Micromachine
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a_cup
Special Response Team
Premium Member
Joined: Mar 15, 2005
Posts: 2435
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| Posted: Sun Nov 02, 2008 9:03 pm Post subject: |
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Hi SDMM,
Welcome to Castle Cops...I apologize that you are experiencing a delay in obtaining premium service...
There is no reasonable excuse for the long wait and I will not attempt to pretend otherwise...I have sent an email to see if we can get your premium status updated ASAP and personally ask for your patience...
Again I apologize and thank you for your patience...
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