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oceanisle04
Guest
IP: 209.188.*.*
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 Posted: Mon Jun 09, 2008 11:30 pm Post subject: hijackthis help |
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I really need some help, i have tried to register with castle cops, but i never get an email, and i cannot delete somethings in hijack this, any help would be greatly appreciated.
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pwillener
SRT Trainee
Premium Member
Joined: Apr 17, 2006
Posts: 1749
Location: Japan
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| Posted: Tue Jun 10, 2008 2:38 am Post subject: |
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Welcome to the Castlecops Forum.
When did you register? Did you check your Junk Mail folder?
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Mister2
SRT Team Lead
Premium Member
Joined: Oct 28, 2004
Posts: 7294
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| Posted: Tue Jun 10, 2008 4:51 am Post subject: |
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Hi oceanisle04 and welcome (almost!) to CC 
Do as pwillener suggested. If you can't find the email, try registering again using the same email address you used before. If you get a message telling you that address has already been used then we know the first attempt to register succeeded.
In that case, post back here and I will try to get someone to sort a temporary password out so you can log in and change it.
In the meantime, follow the MRP to clean your system. Save the initial log as instructed and carry on with the rest of the Procedure. When we can get you logged in you can post your HJT logs in the appropriate forum.
_________________
Never stop learning
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IP: 209.188.*.*
Guest
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| Posted: Tue Jun 10, 2008 6:14 pm Post subject: |
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i looked in my junk mail as well as my grey mail, no luck 
i tried my secondary email with the same domain, still no luck.
ill try a yahoo account and see if that will work, although i would rather use my primary address. i thank you for helping me, ill post back with results.
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oceanisle04
Cadet
Joined: Jun 10, 2008
Posts: 7
Location: USA
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| Posted: Tue Jun 10, 2008 6:25 pm Post subject: |
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yahoo worked
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Mister2
SRT Team Lead
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Posts: 7294
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oceanisle04
Cadet
Joined: Jun 10, 2008
Posts: 7
Location: USA
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| Posted: Tue Jun 10, 2008 8:21 pm Post subject: |
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ok i am folling all the step in the mrp link, when i come to or get finished were should i paste hjthis results, i also have older logs from it
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oceanisle04
Cadet
Joined: Jun 10, 2008
Posts: 7
Location: USA
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| Posted: Tue Jun 10, 2008 8:22 pm Post subject: |
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thank you again for helping me.
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Mister2
SRT Team Lead
Premium Member
Joined: Oct 28, 2004
Posts: 7294
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| Posted: Wed Jun 11, 2008 4:20 am Post subject: |
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You need to post your HiJackThis logs in this forum:
www.castlecops.com/f67-Trend_Micro_HijackThis_Logs.html
Read the instructions at the top of that page and also this post . One of our trained 1st Responders or Security Experts will be along help you.
Post your initial log from Step 1 of the procedure and also a new log made after Step 9 (start a new topic in the trend Micro HiJackThis forum and paste both logs into your first post). Including a brief description of the problems you are having and a note to say you have followed the MRP will make life easier for our experts over there.
If you have any questions about running the programs recommended in the procedure then please post back here and we can run through it with you.
Good luck! 
_________________
Never stop learning
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