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Ikeb
Special Response Team
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Joined: Apr 20, 2003
Posts: 16536
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 Posted: Wed May 26, 2004 6:24 am Post subject: AntiVir Guard is Inactive? |
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My system tray has the white on red AntiVir icon that when I mouse over, brings up a "AntiVir Guard - Inactive" popup. When I right-click on the icon, the first three menu items are greyed out. So I can't activate nor deactivate AVGuard nor configure AntiVir. I can start up the main program but it doesn't reference AVGuard at all. What's up with that?
BTW, when I click on the "About AVGuard/XP" menu item, I receive a "Unable to read AVGuard version information! NP server returned an error." AVGNT msg window. When I click OK, the "About AntiVir (C) Guard for Windows XP (2000 + NT) - Personal Edition" window pops up! 
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rusticdog
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Joined: Aug 12, 2002
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| Posted: Wed May 26, 2004 7:02 am Post subject: |
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| Quote: | | BTW, when I click on the "About AVGuard/XP" menu item, I receive a "Unable to read AVGuard version information! NP server returned an error." AVGNT msg window. When I click OK, the "About AntiVir (C) Guard for Windows XP (2000 + NT) - Personal Edition" window pops up! |
I get the same thing.
Though my AVGuard is active and I can't seem to replicate the problem you are having there Ikeb.
Also if I right click the tray icon and select Configuration I get the error "Unable to read AVGuard configuration! NP server returned an error"
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mrrockford
News Admin
AVPE Host
Joined: Apr 24, 2004
Posts: 3010
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| Posted: Wed May 26, 2004 7:21 am Post subject: |
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Howdy,
Did you install AVPE as "Admin" or "user with admin rights"? AVPE needs to be installed only under Administrator login.
If installed as Admin check to see if "Load Guard with Windows" is checked in AVPE-Options.
If the above doesn't help, you might want to try a Clean & Complete Uninstall/Reinstall in Safe Mode with Administrator-login.
1. Unistall AVPE with Add/Remove Software.
2. Boot to safe mode with Administrator-login.
3. Delete the AVPE file(if not removed above).
4. Clean Registry of any leftovers(if necessary) with something like Powertools from www.jv16.org.
5. Clean out Temp, wintemp and TIF files.
6. Download AVPE (without a download manager) and run Setup. Remove the checkmark in front of "only new files" and leave the other 3 (Guard, Updater & shell-extension).
7. Stop the "Luke Filewalker scan" and reboot to normal mode.
8. Use Internetupdater to confirm that newest VDFs are loaded.
9. Test with the harmless test file from www.eicar.com . When downloading the test file, the AVGuard should catch it. Also, when you right-click on the downloaded file and "scan with AntiVir" the main scanner will catch it.
Let me know if this helped.
_________________
"Anyone who considers protocol unimportant has never dealt with a cat."
L. Long
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mrrockford
News Admin
AVPE Host
Joined: Apr 24, 2004
Posts: 3010
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| Posted: Fri May 28, 2004 2:29 am Post subject: |
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Howdy,
Is it working now?
_________________
"Anyone who considers protocol unimportant has never dealt with a cat."
L. Long
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Ikeb
Special Response Team
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Joined: Apr 20, 2003
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| Posted: Fri May 28, 2004 4:47 am Post subject: |
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Nope. The first two suggestions don't help. I have set up my account as "user with admin rights" and when I check "Load Guard with Windows", exit options, then look at that option again, the box is now unchecked.
I was really hoping I could get it to work without booting to safe mode. I hate having to shut down my system but it looks like this weekend is it. Also, I have to figure out how to do step 4 and what step 8 implies. I've installed lots of apps but this one seems to be especially complicated. 
AntiVir is supposed to work on a Win2K Advanced Server system I trust....
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mrrockford
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Joined: Apr 24, 2004
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| Posted: Fri May 28, 2004 5:11 am Post subject: |
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Howdy,
Under XP and 2000 installation must be made with Admin login.
Step 4 is there just to be sure that a complete uninstall was made. There are other possiblities to check and clean the registry for anything with AVPE or H&BEDV. As you know sometimes windows uninstaller leaves stuff in the registry.
Step 8 is there to make sure that the newest vdfs are loaded. With a complete download it is possible that vdf updates have been made available since the complete download was made available. There can be several updates on any one day!!
AVPE does not work on Servers, sorry! H&BEDV does have payfor server software though!
http://www.antivir.de/en/products/antivir_server/index.html
_________________
"Anyone who considers protocol unimportant has never dealt with a cat."
L. Long
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Ikeb
Special Response Team
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Joined: Apr 20, 2003
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mrrockford
News Admin
AVPE Host
Joined: Apr 24, 2004
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| Posted: Fri May 28, 2004 6:17 am Post subject: |
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Howdy,
| Quote: | | Any idea why it doesn't? |
No, I really can't say. It is probably a $ thing as I know that
| Quote: | from www.free-av.com
The AntiVir Personal Edition offers the effective protection against computer viruses for the individual and private use on a single PC-workstation. In order to make possible an easy operation, the AntiVir Personal Edition is developed to the essential points. |
and that the server software is programmed with several additional functions not available in AVPE.
_________________
"Anyone who considers protocol unimportant has never dealt with a cat."
L. Long
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Granted this license is for 10 users (presumably 10 networked machines) but I have no need to support 10 other machines. I bought and installed Win2K Server just to to allow dual processor operation.