Hi I'm trying to install AVG it runs the installer and then it crash.. I try to access AVG web page and it happens the same.. closes the window browser.. what can I do??

PC has win2000, 512ram... Has all patches... and I use SpywareGuard and Webroot Spysweeper.

I just remove Symantec Antivirus 2004

Hi pedrinis_mx!

Welcome to Computer Cops!

There are malicious applications, viruses and trojans which will prevent you from installing antivirus apps and even from going to their websites. You may be infected.

I would like to see your HijackThis Log. The latest version is now 1.98.1. See below.

HijackThis is a tool we use to detect spywares, adwares, and many other kinds of malicious programs on your computer. It takes an expert or a person with pc security experience (who is on Staff here) to interpret what it finds as it lists the good stuff along with the bad.

Please follow these directions:

From Computer Cops get the Direct-Download of HijackThis. It's zipped.

Save it to your download folder first.
Unzip the download (using a piece of software like Winzip). Create a folder in My Documents and unzip HijackThis into the new folder and run it from there. Do not run HijackThis from your desktop or a Temp folder as these do not allow HijackThis to save the changes it makes.

Doubleclick on HijackThis.exe from the unzipped archive and press the "Scan" button.

When the scan is finished, the "Scan" button will change into a "Save Log" button. Press this button, and save the log to the same folder as HijackThis.

IMPORTANT NOTE: Most of what HijackThis lists will be harmless or even required, so do NOT fix anything yet.

Copy and paste the contents of your entire HijackThis log into your post right here.

Open the Log with Wordpad/Notepad (for example), Press Ctrl + A to highlight all, then Press Ctrl + C to copy it. To put it in your post, position the cursor on the page and press Ctrl + V.


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

AVG Can Be installed from safemode but when updating it needs network so regular mode.. by then the virus turns it off. so run hijack this in safemode when clearign up the badstuff.

Hi NoLo813!

Thanks for the input but I can handle this myself. You need to be on Staff here to help with HijackThis Logs anyway.

Please note #6 of The Rules.


Best regards


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