I'm new to this so bear with me if I make any mistakes

This may be of use to someone
My computer recently started hanging for about two minutes at start up
Event viewer reported a problem with avg6
Solution was to uninstall then download then install in safe mode
The uninstall left loads of files behind so clean them out I used regcleaner
Hope this is helpful

Hi sputnik365!

Welcome to Computer Cops!

Did you then download and install AVG 6 again? Or, are you still having problems? Let us know.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

downloaded then installed in safe mode
same problem when installing normally

So, you got it installed again in safemode but it's still hanging at startup?

How many programs do you have loading at startup? If there are many, your system may not have the resources to load AVG too.

I would like to see a snapshot of your running apps so post a HijackThis log here.

Please follow these directions:

From Computer Cops get the Direct-Download of HijackThis. It's zipped. Please download this, even if you have HijackThis, as it is the most up-to-date HijackThis version available.

Save it to your download folder first.
Unzip the download (using a piece of software like Winzip). Create a folder in My Documents and unzip HijackThis into the new folder and run it from there. Do not run HijackThis from your desktop or a Temp folder as these do not allow HijackThis to save the changes it makes.

Doubleclick on HijackThis.exe from the unzipped archive and press the "Scan" button.

When the scan is finished, the "Scan" button will change into a "Save Log" button. Press this button, and save the log to the same folder as HijackThis.

IMPORTANT NOTE: Most of what HijackThis lists will be harmless or even required, so do NOT fix anything yet.

Copy and paste the contents of your entire HijackThis log into your post.

Open the Log with Wordpad/Notepad (for example), Press Ctrl + A to highlight all, then Press Ctrl + C to copy it. To put it in your post, position the cursor on the page and press Ctrl + V.

Thanks.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi Prince_Serendip
Thank you for taking the trouble to help me
I hope I have done this right

Logfile of HijackThis v1.98.1
Scan saved at 03:38:52, on 08/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Grisoft\AVG6\avgcc32.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\User\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CCHelper - {0CF0B8EE-6596-11D5-A98E-0003470BB48E} - C:\Program Files\Panicware\Pop-Up Stopper\CCHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Pa&nicware Pop-Up Stopper - {7E82235C-F31E-46CB-AF9F-1ADD94C585FF} - C:\Program Files\Panicware\Pop-Up Stopper\pstopper.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Ladbrokes Poker - {C2A80015-C447-4dc4-82DD-AED83D6ED57E} - C:\Program Files\ladbrokesMPP\MPPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: SmartWhois - {FD9DE2B4-C926-4460-81C4-FC58C6F1062E} - C:\PROGRA~1\SMARTW~1\SWMSIE~1.EXE
O9 - Extra button: (no name) - {FF983118-58C7-4AD4-B5A7-691C39CB7B42} - C:\PROGRA~1\SMARTW~1\SWMSIE~1.EXE
O9 - Extra 'Tools' menuitem: SmartWhois - {FF983118-58C7-4AD4-B5A7-691C39CB7B42} - C:\PROGRA~1\SMARTW~1\SWMSIE~1.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {C56CE781-A6FC-4706-8B32-6EB4622155DF} (MediaConnect Control) - http://plugin.euro-infomedia.com/mpv0.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/files/MotivePreQual.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://register3.valueactive.com/236/webolr/OCX/FlashAX.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4382/mcfscan.cab

Hi sputnik365!

Thanks for showing me your log. It looks good too. I can see now why AVG6 is hanging at startup. You should never ever run more than one AV at the same time. They conflict with each other.

By all means get either AVG or Symantec out of your startup list. Instructions for doing this on WinXP are here: http://support.microsoft.com/?kbid=314488

AVG6 also has a checkbox for loading at startup. Symantec probably does too. Uncheck the one you do not want running at startup.

There is no harm in having a backup AV scanner provided that you do not run it and the primary together at startup or at the same time. One at any time only! Less is definitely more with AV scanners.


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi prince
that's what I thought so I uninstalled symantec but still got the same problem. As I said,reinstalling avg in safe mode seems to have cured the problem.
However I will follow your advice and stop symantec running at startup.
Thanks for your help it is much appreciated.

Hi sputnik365!

You are most welcome! Glad to help you. If you need any more help, we will be here.
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Note: This topic is now closed. Please send a PM to a mod/host if you would like it open again.

Thanks.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008