YES!!!

the hidden trick worked for me also.

Cheers

Hey guys, im probably the only one who cant get this fix working.
when i checked the all users, programs directory it already had a NAV folder...i normally dont change folder placing. so its pretty much default...and this error message is annoying me so much...any ideas?
much appreciated.

cheers.

Hi dedbeat!

Welcome to CastleCops!

Did you try the Symantec Solutions? http://service1.symantec.com/SUPPORT/nav.nsf/5faa3ca6df6f549888256edd0061c0a4/fc096f3adb76b4d388256f08006d038b?OpenDocument&prod=Norton%20AntiVirus&ver=2005&src=sg&pcode=nav&svy=&csm=no


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

I did this.

1) Moved the "Norton Antivirus" directory back under Start->Programs

2) Copied the "Norton Antivirus" directory with all its shortcuts from /Documents and Settings/All Users/Start Menu/Programs to /Documents and Settings/<MY_ACCOUNT>/Start Menu/Programs/<WHERE I WANT IT TO BE>

3) Set the /Documents and Settings/All Users/Start Menu/Programs/Norton Antivirus directory to hidden

I did this cos the registry edit simply did not work for me at all, no matter how I edited it. So long as the "shortcutpath" didn't point to /Documents and Settings/All Users/Start Menu/Programs/Norton Antivirus, it refused to work.

This is for those who couldn't get it to work.

The only snag is that every user has to make the copy of the directory for themselves if they want it in their start menu in the 1st place. Good thing I only have like 1 user (ME!) on this machine

Thanks for the efforts from Bill and the others - it helped me figure out how to do the above for myself.

- Mark

Hi MarkDS!

Welcome to CastleCops!

Thank you for sharing this extra info on this subject. All are helping here and we appreciate it.


All the best!

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

I registered here just to say thx. I have this problem on 6 computers and it has been bugging the hell out of me, I didn't understand what it was talking about. I'm very grateful for the help.
Rick

Hey Rick! Thanks for joining and welcome to CastleCops. And, you are very welcome! I hope you stick around. It's a great place to learn, and I bet you have much to offer too. Don't hesitate to pitch in.

_________________
Bill, AFE7Ret
Freedom is NOT Free!

Windows was designed with a start menu that could be customized to suit the customers needs, desires, and requirements. For Symantec to decide that they know best how the customers AV 2005 shortcuts should be placed is a little pompous on their part. I have already had three people that customize their start menus call me about this.

I have sent Symantec an email letting them know that their decision to make us put their shortcut where they want it, ( or have to redo the registry ) is a bad one. I included the fact that I will no longer be recommending their Anti-Virus software to my customers until they fix this issue.

If you feel strongly about this as I do, you might want to send a note to their customer service department expressing your feelings on this issue.

Oboe

Oboe - Welcome to CastleCops. As you can tell from my earlier post in this thread, Symantec's arrogance is something I have an issue with too.

I too have given them a piece of my mind on this - pointing out the same things as you. Note that they do not even mention the registry fix which I pointed out to them as further evidence of their lack of consideration for their customers.

However, don't be surprised if you don't hear anything from them, other than a "canned" response to their page that says to move the icons back.

Still, I too recommend everyone write and complain - just do so in a polite professional matter and explain as Oboe has done, why you don't like it and that you can no longer recommend their product. Someone reads it.

BillB

_________________
Bill, AFE7Ret
Freedom is NOT Free!

If you really want to be heard, send a regular letter to one of the people listed on the Symantec Board of Directors. Worth a try!

Symantec Corporation
20300 Stevens Creek Boulevard
Cupertino, CA 95014
United States of America

Or, you can use one of the options available here at Symantec Feedback Page


Best regards

Edit: Here is the link for returns: http://www.symantec.com/custserv/returns.html

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi,

I jumped with joy when I saw your post, as this has been annoying me for a while - but it doesn't seem to help me!

I get the error on startup as well as when opening any MSOffice stuff.

I've edited the registry to say "C:\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks Premier 2005\Norton AntiVirus\", which is definitely the right folder (I even copied and pasted it into explorer to check). I've also rebooted.

However, the problem still remains, and when I looked at the application event log (eventvwr.exe) the error still says it can't find the OLD directory ("The resource 'C:\Documents and Settings\All Users\Start Menu\Programs\Norton Internet Security\Norton AntiVirus\' does not exist.
"). I've gone back into regedit many times to check that my edited version is there, so is there anywhere else it's getting this old directory string from?

Any ideas? Cheers guys, hopefully someone's still around from this post

After following all the steps Bill_Bright listed in his detailed message on how to fix this problem using RegEdit the problem persisted on one of my PCs.

For the benefit of anyone else who may run into that, the solution for me was to follow all of Bill's steps, then...
Go into the NAV2005 program
UN-check the "Enable Office Plug-in" box (on Miscellaneous tab)
Exit NAV
Start Word (it started normally this time)
Exit Word
Go back into the NAV2005 program
RE-check the "Enable Office Plug-in" box

After that the problem was gone.

Peter

Hi Peter,

Thanks for the info. We appreciate it. Every bit helps.

Just one thing. What is the operating system you did this on?


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008