I have a problem where the error message Windex32.dll continues to appear and shuts me down from my Internet Explorer. I've ran hijackthis and was given the following:

Logfile of HijackThis v1.97.7
Scan saved at 2:15:01 PM, on 12/13/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\NVID32.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\TD_0007.DIR\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F1 - win.ini: run=c:\windows\system\nvid32.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {89AEAB46-8E8A-4045-9003-5614BFBFE90B} - (no file)
O2 - BHO: ohb - {18B79968-1A76-4953-9EBB-B651407F8998} - C:\WINDOWS\SYSTEM\WINDEC32.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: searchforit - {C109664B-CEB1-420b-B353-D55A561536DD} - C:\WINDOWS\SYSTEM\SYSSFITB.DLL
O3 - Toolbar: (no name) - {8F0D6EED-BC11-4E7F-8276-9748947E4A50} - (no file)
O3 - Toolbar: I-Lookup.com Bar - {6EF3AE25-5A7D-40C2-9B44-9ED0068621C0} - C:\WINDOWS\SYSTEM\WINDEC32.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [OmgStartup] C:\Program Files\Common Files\Sony Shared\OpenMG\OmgStartup.exe
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray
O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [AlpsPoint] C:\Progra~1\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DDCM] "C:\PROGRAM FILES\WILDTANGENT\DDC\DDCMANAGER\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\PROGRAM FILES\WILDTANGENT\DDC\ACTIVEMENU\DDCACTIVEMENU.EXE" -boot
O4 - HKLM\..\Run: [P2P NETWORKING] C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s
O4 - HKLM\..\Run: [OmniPage] C:\Program Files\Caere\OmniPagePro80\opware32.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [LiveCams] C:\Program Files\PVM\Dialers\LiveCams\LiveCams.exe /dontdial
O4 - HKLM\..\Run: [jplpkuid] C:\WINDOWS\lssndupp.exe
O4 - HKLM\..\Run: [rbenh ml801e] "C:\Program Files\RBEnhance\rbenh.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [Nvid32] c:\windows\system\nvid32.exe
O4 - Startup: PowerPanel.lnk = C:\Program Files\PowerPanel\Program\PcfMgr.exe
O4 - Startup: VAIO Action Setup (Server).lnk = C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
O4 - Startup: Logitech Desktop Messenger Agent.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .wav: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .mid: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .SWF: C:\Program Files\Netscape\Communicator\Program\PLUGINS\NPSWF32.dll
O12 - Plugin for .avi: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npavi32.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: Go2CallClient - http://www.go2call.com/cashDialer/CallClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37952.3544791667
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {26FD5192-A97C-4B48-A5D7-2420CFDCFDF2} - http://www.tnc4u.com/MCInst.cab

You have the latest version of RapidBlaster, which I'm not sure Javacool's RBKiller will remove.

Please do the following (it may help if you print this out! ):

Start your computer in Safe Mode, and delete:

The C:\Program Files\PVM folder
The C:\Program Files\RBEnhance folder

The C:\WINDOWS\lssndupp.exe file
The c:\windows\system\nvid32.exe file

NOTE: To avoid the risk of any of the above not being found due to them having the 'Hidden' attribute, first make sure that in Folder Options > View hidden and operating system files are set to show:

How to Show Hidden/System Files

Now, still in Safe Mode, run Hijack This, and have it fix the following:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

F1 - win.ini: run=c:\windows\system\nvid32.exe

O2 - BHO: (no name) - {89AEAB46-8E8A-4045-9003-5614BFBFE90B} - (no file)
O2 - BHO: ohb - {18B79968-1A76-4953-9EBB-B651407F8998} - C:\WINDOWS\SYSTEM\WINDEC32.DLL

O3 - Toolbar: searchforit - {C109664B-CEB1-420b-B353-D55A561536DD} - C:\WINDOWS\SYSTEM\SYSSFITB.DLL
O3 - Toolbar: (no name) - {8F0D6EED-BC11-4E7F-8276-9748947E4A50} - (no file)
O3 - Toolbar: I-Lookup.com Bar - {6EF3AE25-5A7D-40C2-9B44-9ED0068621C0} - C:\WINDOWS\SYSTEM\WINDEC32.DLL

O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [DDCM] "C:\PROGRAM FILES\WILDTANGENT\DDC\DDCMANAGER\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\PROGRAM FILES\WILDTANGENT\DDC\ACTIVEMENU\DDCACTIVEMENU.EXE" -boot
O4 - HKLM\..\Run: [P2P NETWORKING] C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] C:\Program Files\Altnet\Points Manager\Points Manager.exe -s
O4 - HKLM\..\Run: [LiveCams] C:\Program Files\PVM\Dialers\LiveCams\LiveCams.exe /dontdial
O4 - HKLM\..\Run: [jplpkuid] C:\WINDOWS\lssndupp.exe
O4 - HKLM\..\Run: [rbenh ml801e] "C:\Program Files\RBEnhance\rbenh.exe"
O4 - HKLM\..\RunServices: [Nvid32] c:\windows\system\nvid32.exe

O16 - DPF: {26FD5192-A97C-4B48-A5D7-2420CFDCFDF2} - http://www.tnc4u.com/MCInst.cab



Restart your computer normally, and please show us a fresh Hijack This log.

_________________
Tony CLSID List

Hi Marlette,

1. Download, unzip and run Process Explorer and end process (Kill) on C:\WINDOWS\LSSNDUPP.EXE.
http://www.sysinternals.com/files/procexp9x.zip
(Click Start > Run > copy the above link and paste into the Open box and click OK)

2. Run HijackThis again and place a check in the box next to the following items. Doublecheck so as to be sure not to miss one.
Next, close all browser Windows, and have HT 'fix checked'.

You Must restart your computer in safe mode when you're done.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://i-lookup.com/search.html

O2 - BHO: ineb Helper - {61D029AC-972B-49FE-A155-962DFA0A37BB} - C:\WINDOWS\SYSTEM\INEB.DLL
O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - C:\PROGRAM FILES\LYCOS\SIDESEARCH\SIDESEARCH1307.DLL

O4 - HKLM\..\Run: [DDCActiveMenu] "C:\PROGRAM FILES\WILDTANGENT\DDC\ACTIVEMENU\DDCACTIVEMENU.EXE" -boot
O4 - HKLM\..\Run: [Syscpy] C:\WINDOWS\SYSTEM\syscpy.exe
O4 - HKLM\..\RunServices: [Cabchk32] c:\windows\system\cabchk32.exe
O4 - Startup: download plus.lnk = C:\WINDOWS\Profiles\user\Application Data\DownloadPlus.exe
O9 - Extra button: Sidesearch (HKLM)

O16 - DPF: Go2CallClient - http://www.go2call.com/cashDialer/CallClient.cab
O16 - DPF: {D35A69A7-7A34-4C67-814A-3F508C0BF371} (Inst Class) - http://toolbar2.i-lookup.com/toolbar/ineb.cab

Once in safe mode delete the following:
C:\WINDOWS\LSSNDUPP.EXE
C:\WINDOWS\SYSTEM\syscpy.exe
c:\windows\system\cabchk32.exe


3. Reboot to Windows and run another Hijack scan and post the log.

OK, this is the latest and greatest. For some reason after I rebooted it would not allow me to delete C:\Windows\LSSNDUPP.EXE. I started up in safe mode, however the error message I got when I tried to delete it was can not delete, being used by windows..... ? Also, I didn't see the file c:\windows\system\cabchk32.exe

Here's the latest log:





Logfile of HijackThis v1.97.7
Scan saved at 7:11:44 PM, on 12/16/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\PWROFF.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SUPPORT.COM\CLIENT\BIN\TGCMD.EXE
C:\PROGRAM FILES\SONY\HOTKEY UTILITY\HKSERV.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
C:\PROGRAM FILES\CAERE\OMNIPAGEPRO80\OPWARE32.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\POWERPANEL\PROGRAM\PCFMGR.EXE
C:\PROGRAM FILES\SONY\VAIO ACTION SETUP\VASERV.EXE
C:\PROGRAM FILES\CAERE\OMNIPAGEPRO80\opware16.exe
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\DISTILLR\ACROTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
F1 - win.ini: run=c:\windows\system\pwroff.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\ACROBAT\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [OmgStartup] C:\Program Files\Common Files\Sony Shared\OpenMG\OmgStartup.exe
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray
O4 - HKLM\..\Run: [ZTgServerSwitch] C:\Program Files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [AlpsPoint] C:\Progra~1\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [OmniPage] C:\Program Files\Caere\OmniPagePro80\opware32.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [Pwroff] c:\windows\system\pwroff.exe
O4 - Startup: PowerPanel.lnk = C:\Program Files\PowerPanel\Program\PcfMgr.exe
O4 - Startup: VAIO Action Setup (Server).lnk = C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
O4 - Startup: Logitech Desktop Messenger Agent.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .SWF: C:\Program Files\Netscape\Communicator\Program\PLUGINS\NPSWF32.dll
O12 - Plugin for .avi: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npavi32.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37952.3544791667
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab


Thanks a million for your help!

Please do the following, in exactly that order:

Disconnect your computer from the internet, and go to Start > Run > Taskmgr and hit Enter.

End task on the Pwroff.exe process, and subsequently delete the C:\WINDOWS\SYSTEM\PWROFF.EXE file itself.

LSSNDUPP.EXE isn't running in memory, so you should be able to delete that one as well.

Now use Hijack This to fix the following items:

F1 - win.ini: run=c:\windows\system\pwroff.exe

O4 - HKLM\..\RunServices: [Pwroff] c:\windows\system\pwroff.exe

Restart your computer, and please post a fresh log.

_________________
Tony CLSID List