when I ran a norton antivirus scan it shows me that I have a "downloader" virus along with a couple other ones. However the files that have been affected don't exist so it makes it impossible for me to use the regular method of having them deleted in safe mode. somebody please help

Hi moi and welcome to CastleCops,

I recommend that you work through the Malware Removal and Prevention

procedure. This procedure has been designed to enable you to partially or even fully rid your

computer of viruses, trojans, adware, and spyware. Be sure to carefully follow the directions in order to

achieve the best results. If you have any questions about any of the steps, then please post a new topic

in the appropriate forum. There are links to them along the way. If you still need help when you finish,

please read
these directions

for posting a topic in the
HijackThis forum and a trained 1st responder or security expert will assist you.

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