Hello,
I have the trojan horse PSW agent.N virus on my computer.
AVG 6.0 automatically picks it up and recommends that I run AVG, and when I do it doesn't pick it up at all.
Norton Antivirus 2003 also does not pick it up.
The major things I have noticed are as follows....

1. it is located in a folder called C:\system volume information\_restore...
and I cannot find this file when i search the c drive
2. my internet is moving very slowly
3. i am not able to get on to the Norton or AVG websites
4. I cannot run Panda activescan
5. I am not able to Live Update my Norton anitvirus

I hope someone here can give me some advice.
Thanks so much.
francisbean

Post a hijackthis log per the instructions here. That way we will be able to see what is causing the problems. The trojan that AVG is finding is in your system restore files. You can purge them when we fix the rest.

Here is the log.
thank you for the response.
my computer is not running well, and i cannot seem to find any tips for this one, I appreciate your help.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hispeed.rogers.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: & IntelliStopper - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - C:\PROGRA~1\INTELL~1\INTELL~1.DLL
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &eXact Toolbar - {224530A0-C9CB-4AEE-9C0F-54AC1B533211} - c:\progra~1\exact\exacttoolbar00066.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [msbb] C:\windows\msbb.exe
O4 - HKLM\..\Run: [KUCPHSNXF] C:\WINDOWS\KUCPHSNXF.exe
O4 - HKLM\..\Run: [ShowBehind] C:\WINDOWS\sbnet\ShowBehind.exe
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [redirect] C:\windows\redirect4.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [mtqv] C:\WINDOWS\mtqv.exe
O4 - HKLM\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [toolhelp] C:\WINDOWS\System32\toolhelp.exe
O4 - HKCU\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKCU\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hispeed.rogers.com
O16 - DPF: ChatSpace Java Client 2.1.0.90 - http://chatserver.cannabis.com/Java/cs4ms090.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2ABE804B-4D3A-41BF-A172-304627874B45} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_XP.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/109c40ec52f4159b0906/netzip/RdxIE601.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0249C25-33D1-49C8-9522-1B2B32373957}: NameServer = 206.47.244.56 206.47.244.106

You have a bunch of problems. You need to post the entire hijackthis log including the top section. Before you do that please go to add/remove programs and uninstall New.Net or anything similarly named.

Here is the full log, I have uninstalled new.net.
Thanks so much!
Logfile of HijackThis v1.97.7
Scan saved at 9:46:24 PM, on 17/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\netmon.exe
C:\WINDOWS\system32\srvss.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\windows\msbb.exe
C:\WINDOWS\sbnet\ShowBehind.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\WINDOWS\System32\S3tray2.exe
C:\windows\redirect4.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\wuammgr32.exe
C:\WINDOWS\System32\msnmsgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\crystallynnwalker\hijackthis\HijackThis.exe
C:\WINDOWS\System32\xvshost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hispeed.rogers.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: & IntelliStopper - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - C:\PROGRA~1\INTELL~1\INTELL~1.DLL
O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &eXact Toolbar - {224530A0-C9CB-4AEE-9C0F-54AC1B533211} - c:\progra~1\exact\exacttoolbar00066.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [msbb] C:\windows\msbb.exe
O4 - HKLM\..\Run: [KUCPHSNXF] C:\WINDOWS\KUCPHSNXF.exe
O4 - HKLM\..\Run: [ShowBehind] C:\WINDOWS\sbnet\ShowBehind.exe
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [redirect] C:\windows\redirect4.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [mtqv] C:\WINDOWS\mtqv.exe
O4 - HKLM\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [toolhelp] C:\WINDOWS\System32\toolhelp.exe
O4 - HKCU\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKCU\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hispeed.rogers.com
O16 - DPF: ChatSpace Java Client 2.1.0.90 - http://chatserver.cannabis.com/Java/cs4ms090.cab
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2ABE804B-4D3A-41BF-A172-304627874B45} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_XP.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/109c40ec52f4159b0906/netzip/RdxIE601.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0249C25-33D1-49C8-9522-1B2B32373957}: NameServer = 206.47.244.56 206.47.244.106

Make sure you can view hidden and system files: Instructions here.

Then Download cwshredder here. Close all browser windows and click on the fix/next button.

Boot to safe mode: Instructions here.

Then Close all windows and have hijackthis fix the following that remain.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://searchbar.findthewebsiteyouneed.com/

O3 - Toolbar: &SearchBar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: &eXact Toolbar - {224530A0-C9CB-4AEE-9C0F-54AC1B533211} - c:\progra~1\exact\exacttoolbar00066.dll

O4 - HKLM\..\Run: [msbb] C:\windows\msbb.exe
O4 - HKLM\..\Run: [KUCPHSNXF] C:\WINDOWS\KUCPHSNXF.exe
O4 - HKLM\..\Run: [ShowBehind] C:\WINDOWS\sbnet\ShowBehind.exe
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [redirect] C:\windows\redirect4.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [mtqv] C:\WINDOWS\mtqv.exe
O4 - HKLM\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [Microsoft Restore] scrgrd.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuammgr32.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [toolhelp] C:\WINDOWS\System32\toolhelp.exe
O4 - HKCU\..\Run: [Microsoft Restore] scrgrd.exe
O4 - HKCU\..\Run: [Microsoft Update] wuammgr32.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe

O16 - DPF: ChatSpace Java Client 2.1.0.90 - http://chatserver.cannabis.com/Java/cs4ms090.cab
O16 - DPF: {2ABE804B-4D3A-41BF-A172-304627874B45} - http://akamai.downloadv3.com/binaries/D...TML_XP.cab
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/109c40ec52f...xIE601.cab

Then while in safe mode delete the following:

C:\windows\msbb.exe <-File
C:\WINDOWS\KUCPHSNXF.exe <-File
C:\WINDOWS\sbnet <-Folder
C:\Program Files\Common Files\CMEII <-Folder
C:\windows\redirect4.exe <-File
C:\WINDOWS\sysupd.exe <-File
C:\WINDOWS\mtqv.exe <-File
C:\windows\redirect4.exe <-File
C:\WINDOWS\System32\msnmsgr.exe <-File
C:\Program Files\Common Files\GMT <-Folder
C:\WINDOWS\System32\xvshost.exe <-File
Search for and delete file scrgrd.exe <-File
Search for and delete file wuammgr32.exe <-File
C:\WINDOWS\System32\toolhelp.exe <-File

Then browse to the C:\documents and settings\crystallynnwalker\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Windows\Temp folder and delete all files in it.
Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

Then empty the recycle bin.

Then reboot to normal mode.

Then,

Download ad-aware here -> http://fileforum.betanews.com/detail.php3?fid=965718306

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

Click the "Tweak" button.

Open up the "Scanning Engine" section and tick "Unload recognized processes during scanning"

Then........"Cleaning engine" and "Let windows remove files in use at next reboot" and "Automatically try to unregister objects prior to deletion"

then...... click "proceed" to save your settings.

Now to scan it´s just to click the "Next" button.

When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

Then,

Download SPYBOT Search and Destroy here-> http://www.safer-networking.org/index.php?page=mirrors
Install the program and then start it. Once the program has started make sure you are in the Spybot-S&D section. Click on the "Search for Updates" button. Download all updates. In some cases the program will restart after an update. When updated, click on the "Check for Problems" button. When the Check is over All problems displayed in red are regarded as real threats and should be dealt with. Make sure they are all selected and click the "Fix selected problems" button.

Then Disable system restore: Instructions here.

Reboot

Enable system restore.

Scan and post another hijackthis log.

All done!
Thanks so much for the help.
Logfile of HijackThis v1.97.7
Scan saved at 12:00:43 AM, on 18/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\netmon.exe
C:\WINDOWS\system32\srvss.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\NAVSCANNER32.EXE
C:\WINDOWS\System32\msnmsgr.exe
C:\Documents and Settings\crystallynnwalker\Application Data\rncr.exe
C:\WINDOWS\System32\wnscpsu.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Documents and Settings\crystallynnwalker\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hispeed.rogers.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: & IntelliStopper - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - C:\PROGRA~1\INTELL~1\INTELL~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\crystallynnwalker\Application Data\rncr.exe
O4 - HKCU\..\Run: [WNSI] C:\WINDOWS\System32\wnscpsu.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hispeed.rogers.com
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab

Go here: Kaspersky Virus Check http://www.kaspersky.com/remoteviruschk.html

Submit the following to see what they are and the results along with another hijackthis log when you are finished with the instructions below.

C:\WINDOWS\System32\NAVSCANNER32.EXE
C:\WINDOWS\System32\msnmsgr.exe

Boot to safe mode: Instructions here.

Then Close all windows and have hijackthis fix the following that remain.

O4 - HKLM\..\Run: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [NAVSCANNER32] NAVSCANNER32.EXE
O4 - HKCU\..\Run: [Usrr] C:\Documents and Settings\crystallynnwalker\Application Data\rncr.exe
O4 - HKCU\..\Run: [WNSI] C:\WINDOWS\System32\wnscpsu.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} - http://www.mt-download.com/MediaTicketsInstaller.cab

Then while in safe mode delete the following:

C:\WINDOWS\System32\NAVSCANNER32.EXE <-File
C:\WINDOWS\System32\msnmsgr.exe <-File
C:\Documents and Settings\crystallynnwalker\Application Data\rncr.exe <-File
C:\WINDOWS\System32\wnscpsu.exe <-File

Then browse to the C:\documents and settings\crystallynnwalke\local settings\temp folder and delete all files and folders in it.
Then browse to the C:\Windows\Temp folder and delete all files in it.
Then in internet explore click tools>internet Options>General. Click on Delete Files make sure you get all offline content as well.

Then empty the recycle bin.

Then reboot to normal mode.

Then Disable system restore: Instructions here.

Reboot

Run the online virus scanner Housecall: http://housecall.trendmicro.com/

Enable system restore.

Scan and post another hijackthis log along with the results you got on the Kaspersky virus check.

Here is the next log,
but i was unable to open the http://www.kaspersky.com/remoteviruschk.html link it kept saying page could not be displayed.
Thank so much for the help.


Logfile of HijackThis v1.97.7
Scan saved at 9:21:44 PM, on 18/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\netmon.exe
C:\WINDOWS\system32\srvss.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\xvshost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\crystallynnwalker\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hispeed.rogers.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: & IntelliStopper - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - C:\PROGRA~1\INTELL~1\INTELL~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] xvshost.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hispeed.rogers.com
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0249C25-33D1-49C8-9522-1B2B32373957}: NameServer = 206.47.244.56 206.47.244.106

We are down to one file. Try submitting it again to Kaspersky. I just checked that link and it is working.

Then right click on the task bar and open task manager. End task on xvshost.exe

Then close all windows and have hijackthis fix the following:

O4 - HKLM\..\Run: [Microsoft Update Machine] xvshost.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] xvshost.exe


Then delete the following:

C:\WINDOWS\System32\xvshost.exe <-File

Reboot and post another log.

here's the next log
thanks again

Logfile of HijackThis v1.97.7
Scan saved at 10:16:15 PM, on 18/06/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\system32\netmon.exe
C:\WINDOWS\system32\srvss.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Documents and Settings\crystallynnwalker\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hispeed.rogers.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll
O3 - Toolbar: & IntelliStopper - {21C32A07-0176-4FFE-BCDA-65D4A24F4303} - C:\PROGRA~1\INTELL~1\INTELL~1.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.111-deleon.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hispeed.rogers.com
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/games/clients/y/it1_x.cab
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cab
O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0249C25-33D1-49C8-9522-1B2B32373957}: NameServer = 206.47.244.56 206.47.244.106

It looks clean now!