hey

I have tried quite a few times and the same error keeps ocurring now.

When I try to update NAV:

-Symantec Security Software Update - Symantec Common Client

that will not update/install. It comes up with the error LU1812 etc

Please help as soon as possible thanks!

I am running NAV 2005 and do not have the disks to re-install.

Hi,

Try again to run LiveUpdate. If the problem occur again, try to replace the damage LiveUpdate files
Instructions is in http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/f860370d6e478e4188256e52005ab48e?OpenDocument&src=bar_sch_nam

ive followed those instructions word for work and it still wont work:

Downloading Symantec Security Software Update (1 of 1), complete.
Downloading Norton AntiVirus Virus Definitions (1 of 1), complete.

Installing Symantec Security Software Update (1 of 1), failed.
LU1812: A program that was part of this update failed when it ran. This update was not applied.
Installing Norton AntiVirus Virus Definitions (1 of 1), complete.

LiveUpdate session is complete.

Hi,
If you still see that problem, try their possible solution in http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005060115073113?Open&src=&docid=2005072709270913&nsf=sharedtech.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=

I had the same prob. but all u have to do is change HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/filesystem
and change NtfsDisable8dot3NameCreation in the registry to 0 unisntall Norton and run the Updates everything should work fine.

Thanks spcecowboy, nice catch. Hope it works for others?

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

I had struggled with this very same problem all weekend, and was about ready to give up.

Merely by chance, when I downloaded the Windows Install Cleanup utility I was scrolling down the list of installed programs and came across a program called SymNet. There were two instances of it installed. They were listed as follows:

SymNet []
SymNet [2.0... etc]

I figured, since there are two installed and the first one seemingly "unidentified" due to the lack of version number... also they both began with "Sym," assuming that it has something to do with Symantec, I decided to remove the "SymNet []." (Symantec likes to leave a lot to the imagination.) Lo and behold, when I uninstalled it, the Symantec Redirector update installed successfully!!!!

You can't imagine how happy I was when I solved a problem their tech support couldn't help me with, aside from "Uninstall and Reinstall." Maybe they just hire retards because they get reimbursed by the government?

I unchecked the "protect my symantec product" on the Options-norton antivirus-micellaneous page and re updated --it worked.
The I turned it back on later

I followed Stuckwithnorton's suggestion and it also worked for me in NAV2006

I had this problem on two machines and I followed Stuckwithnorton's suggestion and it also worked for me in NAV2006. Thanks I spent a fully day one line and on the phone with Symantec support and they never suggested this. They always felt is was a corrupted file and kept having me delete everything an reinstall - what a pain! This will be my last year with Norton but at least this will keep it running until the licence expires. Thanks everyone

You're welcome. I would suggest getting AVG or NOD32 (Google them) as a replacement AV. When you uninstall NAV check back with us as it's not as simple to remove as other applications.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hello stuckwithnorton,

Looks like we've gotta new fix..and its much simpler!!....Thumbs up mate!!...Keep rockin..

HD

This topic, in case you didn't notice, is for NAV only. For NIS problems you go to the General Symantec forum.

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008