CastleCops® Pop-ups and other things please help! (hi-jack and Spyware)

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Auestioner

Guest
IP: 12.240.*.*

Posted: Tue Nov 04, 2003 11:18 pm Post subject: Pop-ups and other things please help! (hi-jack and Spyware)

Hi, I'm a newbie and I could really use some help. My computer has been going crazy recently. It is totally swarmed by pop-ups all the time. Way more pop-ups are coming up than ever before, and they're poping up even when I'm not going to any web pages and even when internet explorer is not open. Also when going to websites, a little window often pops up that is titled "matched in url". These windows just have a word or two and an "OK" button. How do I get rid of all this crap? Thanks.

phoenix22

Welcome back our old Site Admin
Premium Member

Joined: Mar 08, 2002
Posts: 4661
Location: APO SF96383

Posted: Wed Nov 05, 2003 12:01 am Post subject:

first you need to download and run Hi jack this then post the log back here before you delete anything...... _________________ 101st Abn Div. (AirAssault) "Rendezvous With Destiny!" "Night Stalkers/Phoenix Flight" For Buddy...who lived it! Whiskey for my men and beer for my horses! H.A.L.O!, 5th Grp., MACV-SOG, 160th AVN Grp., VFW

CalamityJane

Security Expert
Microsoft MVP

Joined: Oct 05, 2002
Posts: 4004

Posted: Wed Nov 05, 2003 12:37 am Post subject:

HiJackThis is a good tool, but it sure is a lot easier to help you if you have first downloaded and run one of the two following (free) Programs to eliminate any know spyware/adware issues which is usually the cause of these problems: First Download get the updates (If you don't know how, ask back here...but these programs must be updated to be effective). Then run a scan and let them fix what they find. And the best advice after that....download the HijackThis Phoenix22 has posted above to see if there is anything left to clean up (there usually is). If you are a novice with Antispyware programs, Adaware is the most user friendly and I would recommend you start there Adaware http://www.lavasoft.de/software/adaware/ Adaware settings tips: http://www.lavasoftsupport.com/index.php?showtopic=9240 Spybot Search and Destroy http://www.safer-networking.org/ If you have then run an Antispyware scan then the HJT tool is next: Download Hijack This! http://www.tomcoyote.org/hjt/ Unzip, doubleclick HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that and copy & paste its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet. Someone will be along to tell you what steps to take after you post the content of the scan results.

Auestioner

Guest
IP: 12.240.*.*

Posted: Wed Nov 05, 2003 2:14 am Post subject:

Thanks for all the advice, I'm going to d/l those programs. What is "get the updates"? How do I d/l that?

Auestioner

Guest
IP: 12.240.*.*

Posted: Wed Nov 05, 2003 3:26 am Post subject:

OK, I got the Ad-aware program and ran a scan. I'm sorry but I'm really new at this - what do I do once I've scanned it? It gives me the scanning results with this huge list of things with the option to quarantine them. What do I do? Thanks again for the help.

Jamming

Colonel
Colonel

Premium Member

Joined: Jun 22, 2002
Posts: 1874

Posted: Wed Nov 05, 2003 10:45 am Post subject:

Well post the log file here and we can give you some advice on what to remove/quarantine.

!Mariner

Colonel
Colonel

Premium Member

Joined: Aug 25, 2003
Posts: 1914

Posted: Wed Nov 05, 2003 5:58 pm Post subject:

Get updates simply means bringing the program right up to date so that it is most effective. With Ad-aware, open the program. In the bottom right hand corner, you will see "Check for update now". Click on this after first connecting to the net. If there are any updates you will be told and they will download and install automatically. Once updated, run Ad-aware again and follow the instructions given above.

phoenix22

Welcome back our old Site Admin
Premium Member

Joined: Mar 08, 2002
Posts: 4661
Location: APO SF96383

Posted: Wed Nov 05, 2003 6:06 pm Post subject:

CalamityJane wrote:

HiJackThis is a good tool, but it sure is a lot easier to help you if you have first downloaded and run one of the two following (free) Programs to eliminate any know spyware/adware issues which is usually the cause of these problems:

First Download get the updates (If you don't know how, ask back here...but these programs must be updated to be effective). Then run a scan and let them fix what they find.

And the best advice after that....download the HijackThis Phoenix22 has posted above to see if there is anything left to clean up (there usually is).

If you are a novice with Antispyware programs, Adaware is the most user friendly and I would recommend you start there Smile

Adaware
http://www.lavasoft.de/software/adaware/

Adaware settings tips:
http://www.lavasoftsupport.com/index.php?showtopic=9240

Spybot Search and Destroy
http://www.safer-networking.org/

If you have then run an Antispyware scan then the HJT tool is next:

Download *Hijack This!* http://www.tomcoyote.org/hjt/
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that and copy & paste its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet. Someone will be along to tell you what steps to take after you post the content of the scan results.

see what I mean Jane??
thanks......i meant to add all those in the first place......but I got so swamped..I forgot to comeback an edit this........

Oh btw, Mariner .........thanks for all the help......you can have the nightshift....as long as you pay yer toll Rolling Eyes

_________________
101st Abn Div. (AirAssault) "Rendezvous With Destiny!" "Night Stalkers/Phoenix Flight" For Buddy...who lived it! Whiskey for my men and beer for my horses! H.A.L.O!, 5th Grp., MACV-SOG, 160th AVN Grp., VFW

!Mariner

Colonel
Colonel

Premium Member

Joined: Aug 25, 2003
Posts: 1914

Posted: Wed Nov 05, 2003 6:24 pm Post subject:

OT..........thought you and the Highway Hogger had hopped the Huey out of here.......ain't payin' no toll, no way. no how, no sirreee......

CalamityJane

Security Expert
Microsoft MVP

Joined: Oct 05, 2002
Posts: 4004

Posted: Wed Nov 05, 2003 6:45 pm Post subject:

Auestioner, how to update and scan with Adaware is a frequent question for many new to Antispyware programs. So, this morning I wrote a short tutorial with screenshots you can see here: Adaware Tutorial Updating & Scanning http://forum.gladiator-antivirus.com/index.php?showtopic=8050 I may add to it with some more tweaks you can use but that will get you started. Having the latest version & build, with the latest updates, plus the right scan settings can make all the difference I might do another tutorial with Screenies for newbies to Spybot too. It is another popular tool, but a little harder to use right off the bat. If you have questions on your scan, follow my directions for saving the log and you can post it here

Auestioner

Guest
IP: 12.240.*.*