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AVPE problems

 
Post new topic   Reply to topic       All -> FavForums -> AntiVir Personal Edition Classic [del.icio.us!] [digg it!] [reddit!]
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Ace001

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Joined: Jan 25, 2005
Posts: 4
Location: Finland

PostPosted: Tue Jan 25, 2005 7:27 pm    Post subject: AVPE problems
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i installed AVPE and it started scanning. it scanned about ~15min and then there comes a message that says that AntiVir Personal Edition isnt responding and then the whole computer shuts down.... i tried a couple times again... same.... then i uninstalled and reinstalled it and started scanning. ~15min the problem repeates....? Sad Confused does anyone else have this problem?




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mrrockford

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PostPosted: Wed Jan 26, 2005 6:30 am    Post subject:
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Howdy,

Please give the following info.

accurate program version (from the info window)
accurate AVE version number (from the info window)
accurate VDF version number (from the info window)
type of operating system and version (e.g. Windows NT 4.0 with SP 3)

You can find the info window by clicking on "Help" on the top toolbar (above the Help Icon) in the main Antivir program and then on "About Antivir."

In the Options/Configuration window, click on "Report." Under "Data to be logged" (right side) include "Include all paths." After running a scan with Antivir, it will save your log file with Wordpad. Any files with warnings will have their full paths. Just copy and paste the AVPE Scan log here.


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"Anyone who considers protocol unimportant has never dealt with a cat."

L. Long
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Ace001

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Joined: Jan 25, 2005
Posts: 4
Location: Finland

PostPosted: Wed Jan 26, 2005 4:46 pm    Post subject:
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Creation date of the report file: 26. tammikuuta 2005 18:46

AntiVir®/XP (2000 + NT) Personal Edition v6.29.00.03 of 13.12.2004
VDF file v6.29.0.81 (0) of 26.01.2005


This program is for PERSONAL USE only.
Any other use is PROHIBITED.
Informations regarding commercial versions of AntiVir may be obtained from:
www.hbedv.com.


Scanning for 96331 virus strains and unwanted programs.

Licensed for: AntiVir Personal Edition
Serial number: 0000149996-ADJIE-0001
FUSE: Basic license

Please enter the workstation and
contact name with phone number in this form:

Name ___________________________________________

Street ___________________________________________

Town ___________________________________________

Phone/Fax ___________________________________________

EMail ___________________________________________

Platform: Windows NT Workstation
Windows version: 5.1 Build 2600 (Service Pack 2)
Username: Default
Processor: Pentium
Working memory: 523764 KB free

Version information:
AVWIN.DLL : v6.29.00.03 561192 14.12.2004 17:50:46
AVEWIN32.DLL : v6.29.0.8 791040 25.01.2005 19:30:10
AVGNT.EXE : v6.28.00.02 127016 08.11.2004 08:12:52
AVGUARD.EXE : v6.29.00.03 241704 17.11.2004 14:44:12
GUARDMSG.DLL : v6.28.00.02 94248 28.10.2004 08:30:44
AVGCMSG.DLL : v6.28.00.02 262184 08.11.2004 08:12:54
AVGNTDD.SYS : v6.29.00.02 32560 14.12.2004 17:50:46
AVPACK32.DLL : v6, 28, 0, 4 303144 28.10.2004 10:37:46
AVGETVER.DLL : v6.22.00.00 24576 28.10.2004 08:30:40
AVWIN.DLL : v6.29.00.03 561192 14.12.2004 17:50:46
AVSHLEXT.DLL : v6.22.00.00 57344 28.10.2004 08:30:44
AVSched32.EXE : v6.29.00.00 110632 19.11.2004 12:04:20
AVSched32.DLL : v6.28.00.02 122880 28.10.2004 08:30:42
AVREG.DLL : v6.27.00.01 41000 28.10.2004 08:30:42
AVRep.DLL : v6.29.00.79 905256 26.01.2005 18:46:14
INETUPD.EXE : v6.29.00.02 262203 23.11.2004 12:51:58
INETUPD.DLL : v6.29.00.02 143431 23.11.2004 12:51:58
CTL3D32.DLL : v2.31.000 27136 25.04.2003 14:00:00
MFC42.DLL : v6.02.4131.0 1028096 15.09.2004 01:11:50
MSVCRT.DLL : v7.0.2600.2180 (xpsp_sp2_rtm.0408
MSVCRT.DLL : v7.0.2600.2180 343040 15.09.2004 01:11:54
CTL3DV2.DLL : No information

Configuration file:

Name of configuration file: C:\Program Files\AVPersonal\AVWIN.INI
Name of report file: C:\Program Files\AVPersonal\LOGFILES\AVWIN.LOG
Start path: C:\Program Files\AVPersonal
Command line:
Start mode: Self-test

Mode of report file:
[ ] Do not create report
[X] Overwrite report
[ ] Append new report

Data in report file:
[X] Infected files
[ ] Infected files with paths
[ ] All scanned files
[ ] Full information

Abridge report file:
[ ] Abridge report file

Warnings in report:
[X] Access denied/file locked
[X] Wrong file size in directory
[X] Wrong creation time in directory
[ ] COM file is too large
[X] Invalid start address
[X] Invalid EXE header
[X] Possibly damaged

Summary report:
[X] Create summary report
Output file: AVWIN.ACT
Maximum number of entries: 100

Where to search:
[X] Memory
[X] Boot record of selected drives
[ ] Report unknown boot sectors
[ ] All files
[X] Program files
Extensions: .386 .?HT* .ACM .ADE .ADP .ANI .APP .ASD .ASF .ASP .ASX .AWX .AX .BAS .BAT .BIN .BOO .CDF .CHM .CLASS .CMD .CNV .COM .CPL .CRT .CSH .DLL .DLO .DO? .DRV .EMF .EML .EXE* .FLT .FOT .HLP .HT* .INF .INI .INS .ISP .J2K .JAR .JFF .JFI .JFIF .JIF .JMH .JNG .JP2 .JPE .JPEG .JPG .JS* .JSE .LNK .MD? .MDB .MOD .MS? .NWS .OBJ .OCX .OLB .OSD .OV? .PCD .PDR .PGM .PHP .PIF .PKG .PL* .POT .PPS .PPT .PRG .RAR .REG .RPL .RTF .SBF .SCR .SCRIPT .SCT .SH .SHA .SHB .SHS .SHTM* .SPL .SWF .SYS .TLB .TMP .TSP .TTF .URL .VB? .VCS .VLM .VXD .VXO .WIZ .WLL .WMD .WMS .WMZ .WPC .WSC .WSF .WSH .WWK .XL? .XML .ZIP

Response in case of a detection:
[X] Repair with prompt
[ ] Repair without prompt
[ ] Delete with prompt
[ ] Delete without prompt
[ ] Write in report file only
[X] Acoustic alarm

Response in case of destroyed files:
[X] Delete with prompt
[ ] Delete without prompt
[ ] Ignore

Response in case of destroyed files:
[X] No change
[ ] Current system time
[ ] Correct date

Drag&drop settings:
[X] Scan subdirectories

Profile settings:
[X] Scan subdirectories

Archive options
[X] Search archive
[X] All archive types

Miscellaneous options:
Temporary path: %TEMP% -> C:\DOCUME~1\Default\LOCALS~1\Temp
[X] Overwrite infected files
[ ] Detect idle time
[X] Allow interruptions of scan
[X] Load AVWin®/NT Guard on System start

General settings:
[X] Save options on exiting AntiVir
Priority: medium

Initializing OK
Memory test OK
Master boot record of hard disk HD0 OK
Boot record of drive C: OK
System files
boot.ini OK
Bootfont.bin OK
IO.SYS OK
MSDOS.SYS OK
NTDETECT.COM OK
ntldr OK
pagefile.sys OK
System test: OK
Self-test: OK

Opereating system: Windows XP Home Edition SP2 AMD Anthlon XP 3000+

Main Program: v6.29.00.03, 13.12.2004
search engine: v6.29.0.8, 25.01.2005
Virus Definition File: v6.29.0.81, 25.01.2005
AVRep.dll: v6.29.00.79

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mrrockford

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PostPosted: Wed Jan 26, 2005 5:09 pm    Post subject:
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Howdy,

Is that your complete log or is there more under that which you posted?


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"Anyone who considers protocol unimportant has never dealt with a cat."

L. Long
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Ace001

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Joined: Jan 25, 2005
Posts: 4
Location: Finland

PostPosted: Wed Jan 26, 2005 5:31 pm    Post subject:
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you mean the folder "LOGFILES"? and if you mean that, then wich one of them?

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mrrockford

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PostPosted: Thu Jan 27, 2005 8:07 am    Post subject:
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Howdy,

Try the following please.

Clean & Complete Uninstall/Reinstall in Safe Mode with Administrator-login.

1. Unistall AVPE with Add/Remove Software.

2. Boot to safe mode with Administrator-login.

3. Delete the AVPE file(if not removed above).

4. Clean Registry of any leftovers(if necessary) with something like Powertools from www.jv16.org.

5. Clean out Temp, wintemp and TIF files. CCleaner is good for this.

6. Download AVPE (without a download manager) and run Setup. Remove the checkmark in front of "only new files" and leave the other 3 (Guard, Updater & shell-extension).

7. Stop the "Luke Filewalker scan" and reboot to normal mode.

8. Use Internetupdater to confirm that newest VDFs are loaded.

9. Test with the harmless test file from www.eicar.com . When downloading the test file, the AVGuard should catch it. Also, when you right-click on the downloaded file and "scan with AntiVir" the main scanner will catch it.

Let me know if this helped.


_________________
"Anyone who considers protocol unimportant has never dealt with a cat."

L. Long
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Ace001

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Joined: Jan 25, 2005
Posts: 4
Location: Finland

PostPosted: Thu Jan 27, 2005 5:38 pm    Post subject:
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nope... it dindt work either... Confused

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