Hi,

I really don't have much of a clue of what I am doing. have Spy Sweeper and Spy Bot. I keep getting a message for this file. Should I just go into System32 (where it is) and delete it? I keep telling Spy Sweeper to remove it and the damn thing is back in no time.

Thanks.

Hi edwardjd2005,

The file is probably generated by malware, hence deleting it would not solve the problem - we need to eliminate the cause. Try running the following scans:

Run the free online scan at Trend - http://housecall.trendmicro.com/housecall/start_corp.asp

Run one of the online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan

Download Adaware SE from /downloads-file-451.html . Run it, click Check for Updates Now. When you have updated click Scan Now and run a Full System Scan.

Download Spybot S&D from /downloads-file-108.html . Unzip it and run it, click Search for Updates, then click Search and Destroy.

Download aČ Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

Download Ccleaner from http://www.ccleaner.com/ccdownload.php . Run it and click Search for Updates. Go to Options and click the Settings tab. Uncheck the box against Only Delete Files in Windows Temp Folders Older than 48 Hours, then click OK. Click Run Cleaner. Please note that running CCleaner will force you to enter passwords for any sites which require them - make sure you know them.

If any of these scans find files which can't be deleted then try running the scan in Safe Mode. Details of how to access Safe Mode can be found here - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam

Post back with results.

Mister2