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Antivir Guard Problems

 
Post new topic   Reply to topic       All -> FavForums -> AntiVir Personal Edition Classic [del.icio.us!] [digg it!] [reddit!]
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Nascarfan2004

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Joined: Apr 10, 2004
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PostPosted: Wed Aug 17, 2005 9:02 pm    Post subject: Antivir Guard Problems
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My Windows security center for my [ Virus Protection ] tab says Antivir Personal Edition Classic reports that it is turned OFF(not active) the question is how do I Turn it ON the Active Guard?

I just downloaded and installed the newest Antivir version 6 today Aug 17th ,2005

To turn on Active Guard I've also tried this and ran across this problem:
1.open up avpe program
2.click on OPTIONS then CONFIGURATION.
3.click on MISCELLANEOUS.
4.The Problem under the heading..... AntiVir Tools...The check box(Load The Guard At System Start) is disable and highlighted in gray and therefore it prevents me from clicking the the check box to enable it.

Help would be great!




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mrrockford

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PostPosted: Thu Aug 18, 2005 4:18 am    Post subject:
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Howdy,

where did you download from and did you have AVPE installed before? Also please post exactly which version you have to include search engine, AvRep and VDF.


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mav1976

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Joined: May 22, 2005
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PostPosted: Thu Aug 18, 2005 4:18 pm    Post subject:
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Hi Nascarfan2004,

please uninstall AntiVir again. Maintain your windows - delete all tempfiles, tif's, activeXcontrols, recycle bin etc. - and download the current version from here:
image
[direct download]

Do to install the version in safe mode please.


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bpm3k

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PostPosted: Thu Aug 18, 2005 8:13 pm    Post subject:
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mav1976 wrote:
Do to install the version in safe mode please.


What?

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Nascarfan2004

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PostPosted: Thu Aug 18, 2005 8:25 pm    Post subject:
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Well I've uninstalled Antivir and removed the program from my system all together to start all over from fresh.

So I am downloading the program all over again today....


AntiVir PersonalEdition for Window XP

AntiVir PersonalEdition Classic - all in one package
Program-Release: 6.31.00.03
VDF-Version: 6.31.01.143
Date: (MM-DD-YYYY) 08-18-2005
Time: 14:21:02
File name: avwinsfx.exe
File size: 6,91 MByte


So help would be needed!

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TopperID

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Joined: Oct 14, 2004
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Location: UK

PostPosted: Fri Aug 19, 2005 1:05 am    Post subject:
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If you are going to try a fresh install please do the following:-

1) When you D/L a fresh copy of AntiVir do not use a download manager and do ensure that avwinsfx.exe is fully downloaded (and that the D/L is not aborted just before the end).

2) Clean out your temp files by downloading and running CCleaner:- http://www.ccleaner.com/
(Or use any other cache cleaner such as CleanUp)

3) Uninstall your old copy of AntiVir and reboot into safe mode:- http://www.bleepingcomputer.com/forums/tutorial61.html

4) Ensure you are installing from a full Administrator account (and not merely a user account with Admin privileges).

5) Make sure all your security programs (like FW etc) are disabled before you install.

6) Run the installer setup; during the course of which you should remove the checkmark in front of "only new files" and leave the other 3 ticked (i.e. Guard, Updater & shell-extension).

7) Abort the "Luke Filewalker scan" and reboot to normal mode.

8.) Now update to receive the latest virus definitions.

9) Check the Guard is loaded and all appears well; if so you may proceed to a full system scan.

Do ensure you are not attempting to use more than one AV at a time - that is most important.

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mav1976

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Joined: May 22, 2005
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PostPosted: Sun Aug 21, 2005 6:10 pm    Post subject:
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bpm3k wrote:
mav1976 wrote:
Do to install the version in safe mode please.


What?


If you have problems during the installation (in the normal mode) then you should install AntiVir in safe mode.


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DreamingFox

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Joined: Aug 29, 2004
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PostPosted: Tue Sep 06, 2005 9:30 pm    Post subject:
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Hi there Mods,

From my experience and experiences of other people I know who use AntiVir, this problem with the Active Guard seems to be relatively common. Might I suggest posting this thread as a sticky?

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TopperID

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Joined: Oct 14, 2004
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Location: UK

PostPosted: Tue Sep 06, 2005 11:37 pm    Post subject:
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Hi Dreaming Fox,

That's a good idea, though it occurs to me that some people may experience other difficulties with the Guard (such as the umbrella being closed or the icon being missing entirely) rather than the specific problem referred to in this thread.

Thus, so as to make the sticky as comprehensive as possible, it might be worth creating a full check list of all the things people need to consider if they have this type of problem.

That would save a lot of work, repeating things, the next time a user hits a similar obstacle. So unless anyone has other ideas I'll prepare a suitable entry and put it up it a day or so.

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