This is driving me insane. Am trying to install a Symantec AntiVirus Home CD distributed from work. I had Sym Internet Securty 2005 which has since expired about 1 week ago. After I pop the CD in, I get the message "The MSI must be launched through setup". Went to Symatec site and tried following the instructions to use the Norton uninstall tool and download the MSIFIX.bat, SymNRT.exe, and SYMMSICLEANUP.reg. It won't work! Every time I click on the link to install, it goes to a "page cannot be displayed". Tried waiting for Symantec's live chat helpline and waited FOREVER until I was last in the queue, only to get a "Sorry, no reps available at this time" message! I refuse to pay $29.99 to TALK to someone, but that is my last resort I guess.

I've had it. If anyone can help me fix my problem, please please please let me know. I am a bit paranoid that my PC is going without anti-virus right now.

Hi
Greetings!!!


For this error no need to run SymNRT.EXE or other what you tried. Please try to run Windows Installer Cleanup Utility and try this document

Document Title :

Error: "The MSI must be launched through setup" while installing a Norton program

Document ID: 2005101109234913
Last Modified: 01/24/2006
WEB URL : http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/69e62980b30f42d9882570970059f61a?OpenDocument&src=bar_sch_nam

Let me know,

Note : If you are in North America or Canada, Call 1-877-832-2810, 24X7

Cheers
Peter

Please be aware that the telephone number above charges $29.95 USD per call to your credit card.

http://www.symantec.com/techsupp/npf/npf_2005_contact_phone_other_nosg.html

As for further help, please see this topic: /t106731-Read_this_before_installing_ANY_Norton_or_Symantec_product.html

You must remove old Symantec programs before installing new. Try using Add/Remove Programs first.

The fact that your browser will not download makes me suspect you are already infected by something.

Get yourself a freeware antivirus to fill the gap until you can sort out the Symantec mess. I would suggest AVG by Grisoft. http://free.grisoft.com/doc/1


Best regards

_________________

Microsoft MVP Consumer Security 2006, 2007 & 2008

Hi Prince!!!
Greetings!

For installation issues like the above are not Paid Support, it will be the FreeBie Support...


Cheers
Peter

Peter!!??!!,


From india ha??!!, Alright. Never mind.

The info you gave is wrong. He is trying to install SAV and NOT NAV

The number he needs to call is 1-800-927-4017 which is the help desk for all the corporate versions of SAV.

Thanks
HD