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JL
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IP: 72.228.*.*
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 Posted: Sun Dec 02, 2007 6:55 pm Post subject: Missing/Corrupt Ntfs.sys (XP Pro) |
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When attempting to boot the computer, I get an error message stating Windows could not load because the 'Windows/system32/drivers/Ntfs.sys' file is missing or corrupted. The computer was running fine the previous day... no programs were installed, nothing on the computer was changed or altered either so I'm not sure where this error message is coming from.
I'm not experienced enough to pull the computer apart to test the memory or anything of that nature... I tried replacing the Ntfs.sys file with one from the OS startup disk to no avail... can not boot to safe mode let alone the repair screen as I get a different error whenever I attempt to boot from the CD [something along the lines of there being an error on line()]. I've also tried creating boot disks (floppy) but the screen turns black and stays black until I manually reboot.
Suggestions?
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mrsugg
Special Response Team
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Joined: Aug 15, 2006
Posts: 2758
Location: Somewhere, over the rainbow...
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JL
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IP: 24.213.*.*
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| Posted: Thu Dec 13, 2007 4:32 pm Post subject: |
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The CPU was configured to boot from the CD upon restart, yes. There are two CD drives on the unit -- I've tried booting from each with no success. I've also tried booting from the floppy drive, creating the 'boot disks' suggested by one of the Microsoft support pages I found while trying to troubleshoot this issue.
Prior to coming here, I did find and follow the instructions from the Microsoft link you provided but it didn't seem to help any.
I can't restart in safe mode or even access the computer via safe mode... I pretty much get stuck solid after the computer BIOS screen (forcing a hard shutdown/reboot).
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mrsugg
Special Response Team
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Joined: Aug 15, 2006
Posts: 2758
Location: Somewhere, over the rainbow...
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| Posted: Thu Dec 13, 2007 5:12 pm Post subject: |
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Hi JL,
| Quote: | | I'm not experienced enough to pull the computer apart to test the memory or anything of that nature... |
If that is truly the case, then you need to take it to a shop. If you are willing to try a few simple things, then we may (and I emphasize "may") be able to help you.
First we need some information. What is your OS and service pack level? What installed hardware do you have? How much RAM? Do you have a Genuine Microsoft Windows install disc or one of those "recovery" discs that restores the computer to like it was when it came out of the box?
Let's try some simple things first. They may not work, but it is a place to start and it can't hurt.
You will need a can of compressed and a CR2032 battery (most motherboard batteries are this kind) for this procedure. You can get them at any Walmart or computer supply store.
- Shut down the computer and wait for about 45 minutes.
- Unplug everything from the back of the unit (be sure to note where to plug it back in) and take it outside for some fresh air.
- Place it on a firm, flat surface. Open the case by undoing the screws.
- IMPORTANT Be sure to discharge any static electricity BEFORE you touch any of the components by touching the bare metal inside surface of the case. Do this FREQUENTLY while you are working.
- Blow out the insides of the computer with the canned air using short bursts, getting into all the nooks and crannies. Be sure not to get too close with the nozzle.
- Use a pencil tip to hold the fan blades still and blow them out as well. Do NOT use any liquids to clean.
- You will find a flat coin shaped battery on your motherboard. You might have to look around for it. (Mine is located under the modem card, which I have to remove to get to the battery.)
- There is usually a small retainer clip holding the battery in place, Using a small screw driver, push on the retainer clip and the battery should just pop out (be sure you note which side is up).
- Try not to handle the new battery too much before you install it. It should just pop right into the retainer clip.
Look at the capacitors on the motherboard (the soda can looking things). They should not be leaking, bulging, foaming, or discolored. They should look like this: http://diyaudioprojects.com/Chip/P2PLM3875/03capacitors.jpg
Not this:
http://www.firestorm.cx/images/abit-be6-ii-busted-capacitors.jpeg
http://www.windows-help-central.com/image-files/bad_capacitors.jpg
- If you had to move anything to get to the battery, now is the time to put it back. Make sure that it is securely in place. Also, be sure that you didn't dislodge anything.
- The airflow inside the case is from front-to-back and from bottom-to-top. Gently arrange the cables so that the airflow will be as unobstructed as possible when the case is closed.
- Close the case, reattach the power and other peripherals, and boot.
Note, on the first boot after changing the battery you will need to enter the bios and change any important settings, including the time and date. Otherwise you will get an error message from the bios every time you boot. It should take you to the BIOS on the first boot automatically.
You should clean the dust out about once a month.
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JL
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IP: 72.228.*.*
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| Posted: Mon Dec 17, 2007 4:19 pm Post subject: |
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I'll give this a shot once I get a new can of air -- I cleaned the case out not too long ago but it's been at least a month since I've done it again.
I'll post the req'd info once I have news of success or... lack of success.
Thanks in advance.
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