Ok, here is what happened. Oh, and i'm new at the boards:

I bought the Norton AntiVirus 2004 from BestBuy, I installed on my computer, it asked for the product key and yadda yadda yadda. I restarted, i was not able to open the Desktop icon for it, the only way i could view the contents is by right clicking on the icon on the bottom right task bar (you know, by the clocktime), and click on Configure. I couldn't open Norton and activate the product. Three days later, i accidently changed the date to May, and than i turned it back to today's date. And then i got the red X over the icon on the bottom right (it disabled).

I exchanged the product with a new one from Best buy, uninstalled the previous one by following the instruction from their website, and i installed the new one, this time, it didn't even ask me for the new product key, so i'm back to the beginning where i can't activate and it will expire in like 12 days if i don't, can anyone help here, i don't know what to do.

I tried uninstalling it and re-installing, but same thing. Is there something i'm doing wrong here?

ok, here is the latest update. After installing Norton AntiVirus 2004. I can't open the program. All i can do is configuration. So, with out opening the program, i can't activate it. I rightclicked the Desktop icon to view the target location and it says ""C:\Program Files\Common Files\Symantec Shared\cfgwiz.exe" /GUID NAV /CMDLINE "NO REBOOT""

now, what does that mean, /guid nav / cmdline "no reboot" , anyone?

Hi;

This would be my suggestion, in an attempt to fix the problem via a "clean" re-install.

1. Disconnect from the Internet, to avoid virus attacks while you do the reinstallation of your Anti-Virus program.

2. Uninstall Norton Anti-Virus using "add/remove software" from Control Panel in Windows.

3. After rebooting from the uninstall, remove the following registry Key, if it exists (may or may not be there):
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus

4. Delete the following directories off your hard drive, if they exist:
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Program Files\Norton AntiVirus

5. Now reinstall Norton Anti-Virus 2004, register by phone, and after rebooting re-enable your Internet connection, update Norton Anti-Virus, and perform a complete system scan.

Try that out, it should do the trick.

Hi;

This would be my suggestion, in an attempt to fix the problem via a "clean" re-install.

1. Disconnect from the Internet, to avoid virus attacks while you do the reinstallation of your Anti-Virus program.

2. Uninstall Norton Anti-Virus using "add/remove software" from Control Panel in Windows.

3. After rebooting from the uninstall, remove the following registry Key, if it exists (may or may not be there):
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus

4. Delete the following directories off your hard drive, if they exist:
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Program Files\Norton AntiVirus

5. Now reinstall Norton Anti-Virus 2004, register by phone, and after rebooting re-enable your Internet connection, update Norton Anti-Virus, and perform a complete system scan.

Try that out, it should do the trick.

I have a Norton problem too I dont have net so cannot liveupdate it and am paranoid, is their a way I can do it by say,going to local library and usuing pc to manually download updates, the version ends in 109(cant remember full version details, and know newest version is 13, and my virus definitions are from AUGUST last year so need to update it.

http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf088256818006f78bf/edba6a70719d2d0988256a22002725ec?OpenDocument&src=bar_sch_nam

Read the information at the above url. Sounds like your request is answered.